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Frequently asked questions (FAQ)

The Farm

Where is Whyte Farms located ?

Whyte Farms is located near a small village known as Shahbad (Tehsil Tijara), in Alwar District, Rajasthan.

Can we visit the farm ?

Yes, of course. We would be more than delighted to give you a tour of the farm. Not just that, we will shower you with a lot of goodies for your interest. A prior appointment is must though. In our town we don't let our guests go without a celebration.

What facilities are available on the farm ?

Whyte Farms is spread over 25 acres and built to international standards. It's a world-class dairy farm that uses state-of-the-art-facility and processes which are essential to keep the cows comfortable and happy, such as climate controllers, massage brushes, cleanliness tools and high quality feed and water.

How is Whyte Farms different from other farms ?

Whyte Farms is one of the most technologically advanced dairies in India. Whyte Farms in an integrated dairy farm where its has its own agricultural lands for fodder, state of the art barns, fully automated milking parlour, chilling units, pasteurization unit, packaging line, cold stores as well as our own cold-chain delivery vans and bikes for home delivery.

In other words, we have all that it takes to grow goodness. We are a self sufficient, sustainable, high tech organic farm.

What other activities are carried at the farm ?

We do Organic Vegetable Farming, processing of Vermicompost (Kechua Manure), Eco Tourism, and Carbon Sink (15000 trees planted in the last on year)

The Milk

Why is our milk the best Milk in the market ?

Whyte Farms is not an aggregator of milk but we produce our own milk. As producers of milk, we have control over every minute process involved in producing good wholesome milk. We take special care of each detail, beginning from the healthiest breed of cows, the right mix of organic fodder, regular supervision of cow's health and comfort, milking hygiene, maintaining highest standards of sheds and barns, and finally ensuring safe delivery of the cow's wholesome milk straight from our farm to your home.

  • We don't put any preservatives and adulterants
  • We don't put any chemicals in the fodder for cows, they are only fed farm grown organic fodder.
  • We don't give antibiotics or hormonal steroids to our cows.
  • The milking and packaging process is fully mechanised, hence completely hygienic.
  • We keep our cows happy. They are free to roam, bask in the sun or rest in their comfy sheds.

Better still, just try a glass of our Milk and you will know why its better than any other milk and why it's so delicious!

Do you supply toned milk as well ?

Currently we only have Whole Cow's Milk. The fat content of this milk is between 3.5 to 4%. However, whole cow's milk is lighter than normal toned milk available in the market, which is primarily Buffalo's milk. Almost 40% of the fat in the milk can be extracted in the form of cream-layer/Malai when you boil the milk. We would soon be coming with reduced fat milk variants.

What do you mean by whole milk ?

Whole milk is milk from which no constituents have been removed or adjusted. It is a non-standardised milk where the fat has not been set to a particular value through extra processing . Whole milk is pure milk containing all its goodness in its natural form as received from the cow. It's milk, the way nature has made it. Hence, Whyte Farms Milk is Whole Cow's Milk.

If it is whole milk, why isn't there any thick Malai on it after it is boiled and cooled ?

  • Full fat milk from cow cannot be compared with conventional brands milk, because the latter is mainly Buffalo's milk. Also, in conventional brands, cream/fat is added as per percentage proportions to make different variants. Conventional full cream brands contain 6% fat.
  • Cow's whole milk cannot be more than 4% fat because it is the natural lactating property of the cow that its light in terms of fat, thus easy to digest. That’s why its widely known that cow milk fat is GOOD FAT.

I can't set good Dahi with the milk. It's quite runny. Why is that so ?

  • Firstly, the milk available in the market has certain percentage of Skimmed Milk Powder (SMP) mixed, hence you get curd very thick and creamy (chakka kind of), because of the powder content in the milk.
  • Whyte Farms Milk is 100% farm fresh, direct from the udder, so there is natural Solids Not Fat (SNF) which is relatively low in comparison to conventional milk brands
  • Setting curd with Whyte Farms Milk is altogether a different vis-à-vis the conventional brands. When you put Whyte Farms Milk for boiling/heating (while setting curd) make sure that you put/mix culture when the milk is about 5 minutes away from boiling and then maintain the temperature of the utensil
  • Don’t use readymade curd (pouch/cup/matki etc.) as culture, either use the curd or Chaach (Butter Milk) made by Whyte Farms milk.

What is pasteurisation ?

It is a process that heats the milk at a particular temperature for a stipulated time to ensure killing of harmful bacteria while maintaining its nutrient value. Thus, making the milk safe to drink straight from the bottle.

Is the milk pasteurised ?

Yes, it is. It reduces or kills viable pathogens that are likely to cause diseases. Pasteurised milk is preferred all over the world with scientifically documented health benefits. The process of pasteurisation has been designed for the safety of the consumer.

Do I need to boil the milk ?

No, since our milk is already pasteurised, it can be consumed without boiling. Drink it chilled for best taste.

I've had cow's milk when I was a child, and it was always yellow in colour. But the milk you supply is white. Is it really cow's milk ?

  • Yellow color in milk is mainly due to presence of carotenoid. Some breeds have high amounts of it while others have low amount of carotenoid generation. Hence, the yellow tinge in the milk can vary by breed, the food and other factors.
  • Presence of less yellow tinge is nothing to worry about. It is due to the fresh seasonal diet fed to the cows.
  • After boiling and refrigerating the milk, you can witness that the malai/cream layer on the top is slightly yellow.

Is this A1 milk or A2 milk ?

Scientifically, we cannot establish whether it is A1 or A2 milk, as we don't have A1/A2 certification available in India. Most milch cattle give milk which contains both A1 & A2 protein, but to what percentage, we cannot commit. It can be in any proportion for a given cow i.e. 50/50, 60/40, 70/30 or vice-versa and so on…  

What is A2 milk ?

Milk contains 2 types of proteins, namely A1 beta casein & A2 beta casein. Normally, cows contain a combination of A1/ A2 type protein in their milk. A2 milk is milk derived from cows that contain only A2 type beta casein protein. There is a very subtle difference between the 2 proteins.

Is A2 milk better?

Some people try to sell their milk as A2 milk saying that A2 milk comes only from Indian cows and that is better than milk that contains A1 protein. This is a myth and is aimed at misleading the consumers as there is no conclusive proof that A2 milk is better than A1 type milk. Although, A2 milk could be easier for some to digest. Similarly, it is incorrect to say that A2 milk comes only from Indian breed of cows as A2 type protein can be found in exotic cows as well that carry the A2 type gene. We at Whyte Farms provide both types of milk with equal amount of health benefits.

Is whyte farms milk certified?

Yes, we are certified by International organization for standardization(ISO). And, also licensed by Food Safety and Standards Authority of India(FSSAI).

How can you be assured of the milk quality?

We provide sample test reports from FSSAI accredited labs on a periodic basis to give you assurance on the milk quality. All the subscribers are welcome to visit the farm with prior appointment, to experience the farm and the processes.

Why is the milk thickness inconsistent unlike the branded packaged milk?

Whyte Farms milk is farm fresh raw milk. We do not do any sort of processing on the milk. Branded packaged milk is standardized and homogenized to ensure consistency in the milk, but these processes alter the natural state of the milk. Our milk thickness and taste would be impacted by weather, local seasonal fodder fed to the cows and lactation cycle of our cows.

What is the shelf life of the milk?

The milk , when stored under refrigerated conditions will last for three days.

The Cows

Which breed of cows do you have?

Presently we are breeding Dutch Holstein-Friesian and Gir cows/breed.

Do you breed the cows on your farm?

Yes, we do. We use the finest semen from around the world to inseminate our cows for breeding.

Do you give hormone injections to the Cows?

We are strictly against the use of Oxytocin or any other form of hormones.

How is this milk Antibiotic free?

The milk from any cow which is on an antibiotic course is excluded. Therefore, the milk is completely antibiotic free

What kind of fodder do these cows eat?

Our cows get a planned meal every day. We specially grow high quality Maize, Alfalfa, Greens, Soya and Bran to prepare a wholesome diet to keep them healthy and happy. Our nutritionists ensure that there is the right balance of minerals and vitamins. They create a menu for different ages of the cows and their physical needs. The menu, as you would have guessed, is changed regularly to include fresh seasonal crops and specials to keep our cows excited and munching all day.

We call this a Total Meal Ration and it is designed to keep every cow in prime healthy condition. The result is rich wholesome milk, that is natural and full of the vital goodness of cow's milk.

Milk Processing, Packaging and Logistics

Where is the processing Plant ?

At our farm itself.

What do you do in the processing plant?

After milking, the milk is immediate chilled to 4 degrees followed by pasteurisation and packaging.

The packaged milk is then dispatched for home deliveries thereafter.

What is pasteurisation?

It is a process that heats the milk at a particular temperature for a stipulated time to ensure killing of harmful bacteria while maintaining its nutrient value. Thus making the milk safe to drink straight from the bottle.

What kind of bottle do you use?

Like all reputed international milk brands, we use Foodgrade PET bottles - Grade 1. Our bottles are 100% recyclable and safe for the environment.

Since our bottles are used only once, it eradicates all the possibilities of contamination during washing in case of glass bottles and thereby maintaining our highest standards of cleanliness.

Do I have to return the empty bottles?

No. Please dispose them to be recycled. And, also crush them before disposing to prevent duplicity.

How is the milk packaged?

Milking is done by fully automatic milking machines. Post-milking, the milk is immediately chilled to 4 degree Celsius using PHE, then pasteurised, packed in tamper proof bottles and transported to our local cold store chains – from there it is delivered to each subscriber by our team.

How will you maintain optimal temperature during transportation?

Whyte Farms milk is transported from plant to depot in refrigerated vans. Each and every depot has refrigeration facilities. The milk is then delivered to your doorstep in insulated boxes to maintain the optimum temperature.

Subscriptions, Payments and Deliveries

How can i get this milk delivered at home?

You can purchase this milk by ordering online at www.whytefarms.com or you can call us at our toll free number 1800 123 6455. Whyte Farms milk is also available at retail stores such as Le Marche, Modern Bazaar & Foodhall also.

What are the modes of payment?

You can pay through:

  • Online: Credit card/Debit card/bank transfer
  • From home: Cash/Cheque/Credit card/Debit card

What are the milk delivery timings and procedure?

The milk is delivered by our own team of delivery boys between 6am-9:30am every morning. Our delivery boy can leave the bottle at your doorstep, or he can ring your doorbell and leave the bottle at your door step, or give you the bottle in person, as per your preference.

Can I pause or temporarily opt out of the milk delivery?

Yes, the milk delivery can be stopped, and resumed, at any time with prior intimation before 7:00 pm on the previous day.

Can I add/change my milk requirement if I’m travelling or have guests over?

Yes, you can do it one day before by 7:00pm and tell us that you want the quantities to be modified. Just call our customer care support. We will be happy to help you.

How would temporarily changing the milk quantity affect the duration of my subscription?

The delivered quantity will be adjusted against the subscribed quantity, on a daily basis. A monthly delivery statement will be sent by email indicating the subscription credit in the milk quantity. The delivery will continue uninterrupted within the subscription schedule.

What is the delivery schedule on holidays?

Your milk is delivered 7 days a week, 365 days a year, unless there is an exceptional emergency situation.

Are there any additional charges beyond the subscription rate?

There is no additional charge beyond the subscription amount.



Want to know something else? please write to us with your queries at customercare@whytefarms.com and we’ll be more than glad to answer you.